At Bank BUG, we take delivery very seriously; our products must reach you in the same condition they left us. The only way we can guarantee this is to use an industry-leading courier service. Our next working day service is added to all orders (excluding post free items) at a cost of £6.00 (UK only (Excluding Isle of Wight)) up to 20KG including bait products. Not only does this ensure prompt delivery, it gives us peace of mind knowing your items get to you safely and undamaged. We offer next working day delivery on all orders placed before midday*. We would like to point out; this is a non-profit delivery charge.
*Please allow up to 7 working days on post free items or new products (depending on demand).
*For bait deliveries please refer to the rolling schedules - CLICK HERE
*Overseas: Please contact us regarding delivery charges before placing your order.
If you are unhappy with any item we will gladly exchange unsuitable or unwanted products, as long as they have not been used and are returned in their original condition and packaging, the goods need to be returned within 14-days after purchase date. Under these circumstances, return postage will be met by the customer. If we have sent incorrect goods, we will deal with the problem as fast as possible and also refund any additional postal charges occurred by the customer.